Constantly have to reset receiver
I pay almost $300 a month for Cox services. Why am I constantly having to reset my receiver? Can I take this piece of garbage to a COX store and exchange it for one that actually works without a hass...
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I went thru the same...been a customer 2 weeks...had three techs out...exchanged dvr and remote twice and still it froze, changed channels or otherwise went weird....the chat support people would reset the box and it would be fine for a day...the last tech had the answer..something none of the other techs and support people even sugggested.
When it acts up, at least with the xr11 remote, click on the A button for help, then clip on 'reset'...you don't need to spend hours on the phone for support to do it for you. If the remote does nothing, unplug the dvr for about 30 secs and then replug it in.
Best yet!!!! the first two techs didn't set the box to reboot by itself from 2-4 am each day...so the box gave me all the problems because it never shut off. To schedule the reboot, click over to settings and look for automatic reboot and click on it....so far, it's worked fine since number 3 did that for me.
