Complete outage
For neary two days our cable has been out. No phone, TV or Internet. No information about why or updates to when it might be restored. Signed up for text updates 13 hours after it went out. Nothing u...
Forum Discussion
Hello, I am terribly sorry to hear about the outage in your area not having been resolved yet. We can help with an adjustment as well. To get updates on the text alert, you can also reply with the word 'update' to receive an instant response with the current status information. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. We appreciate you choosing Cox for your services, and for your patience while a resolution is being made for your services.
