Cloud DVR
We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terri...
Forum Discussion
There are multiple reasons outside of customers' control for poor Cox Cloud DVR performance. There could be Internet issues caused by inadequate infrastructure and/or issues at Comcast that users on this forum have mentioned. Customers with reliable Internet can still experience poor Cloud DVR performance because of issues at the Comcast backend. Comcast may not have properly prepared for the increase in network activity since Cox transitioned to their software and hardware on December 11, 2024. Cox has traditionally been hesitant to react to performance issues from their service providers, but Cox management should get actively involved with Comcast to get this issue corrected.
