Cloud DVR

Hi all, we have been having the same problems for over a year. I am a former IT executive and very familiar with cloud services. What COX does not want to tell us is that the issue is that they don't provide adequate bandwidth with their cloud provider (or if they provide their own infrastructure it is grossly inadequate), it costs big dollars to increase the bandwidth and/or infrastructure and they don't want to spend the $$.  This will never be corrected until they fix their bandwidth/throughput issues.  I also had COX service folks here, checked all connections, upgraded my DVR and the problem only got worse over time.  Sounds like moving to Comcast only made it worse.  It literally can take 10 seconds for the box to respond (I count it out).  In the business world these guys would have been fired as a vendor a long time ago. If this had a real impact to their bottom line (think Amazon if they couldn't execute transactions), then it would get fixed very quickly.