Cloud DVR
We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terri...
Forum Discussion
...and tell COX you're not going to pay your TV portion of your bill until this is fixed. Get $$$ credits. Tomorrow I'm going to call and ask for a pacifier (SHO, Peacock, Paramount...something)
It's gotten a lot better, but I am still getting a blurry image when coming off DVR FF starting around 7:30pm (Pacific).
Perhaps I spoke too soon. On 3/24/2025, the problems started again. Dropped audio and staggering playback from DVR. However, this time I started to get dropped audio on my Pandora app, which comes through my COX cable box. I am so frustrated with the silence.
Hi johnfo. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
