Forum Discussion

JMcD64's avatar
JMcD64
New Contributor
2 months ago

Cloud DVR

We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terri...
CurtB's avatar
CurtB
Honored Contributor
2 months ago

Do you notice a corresponding change in Internet speed when those issues occur with Cloud DVR?  Check your Internet speed when/if Cloud DVR is functioning properly and again when having these issues.  Be sure to use the same speed tool because different websites report differences in speed.  Cox's website reports speeds that are about 2/3 that of others.  

HateCA's avatar
HateCA
New Contributor
2 months ago

I can watch TV and my laptop using the contour app at the same time right next to each other and the TV will freeze and studder and the laptop is perfect. So it’s not WiFi signal it has to be with the TV hardware. 

  • CurtB's avatar
    CurtB
    Honored Contributor
    2 months ago

    HateCA, jcinicolo 

    Thanks for that information.  It does appear to be an issue on the backend.   We're probably about due for a moderator to tell us again that the issue has been escalated and is being worked on.  Nothing ever seems to actually get fixed though.