Cloud DVR
We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terri...
Forum Discussion
Problem has been happening since Sept. 2024 and I have tickets open after several calls last year. As of last week I'm told the issue is tied to the Comcast platform that Cox is now using, and they have no ETA. I spoke with Retention last week and they agreed to apply a credit, but none was issued so I had to call again yesterday. Spend 1.5 hours getting a run-around because they didn't document my call last week properly (they can review the call recording), and also got disconnected halfway through and had to start over again. Overall this is clearly a problem that they do not have a handle on. Moderators - please provide clear updates on the resolution, not generic answers about sending techs to customers' homes that has nothing to do with your network platform for this service. I'm about to cancel my service as well.
jcinicolo, we understand that the concern has been ongoing and currently being worked. We are not privy to what has been done and where they are in the troubleshooting process. We look forward to having this corrected as soon as possible and would regret to see you cancel your service as a result. If we can be of assistance, please email us at cox.help@cox.com for assistance anytime.
