Cloud DVR
We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terri...
Forum Discussion
Same. Freezing up during play-back, sound cuts out, won’t fast forward. Ridiculous. Been thinking about dropping cable anyway. Our cable bill is so high and we can’t even use the feature we use the most. On demand is not an acceptable alternative: the whole point of having a DVR is so you can fast forward.
Hi, there. I'm really sorry for the issues with DVR playback. Wed hate to see you leave us. Although this is a known issue and is being corrected, we want to ensure we've credited you for time you are without DVR service. If you'd like, email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We are glad to look at this for you there.
I phoned customer no-service yesterday to request billing credits for the days that the Cloud DVR has not worked. I was told that I could receive credits as long as the Cloud DVR did not work.
Surprisingly the agent told me that this is a widespread problem and that I would be emailed when it was resolved.
With some research I found the real cause of the problem. Cox Communications transitioned its cloud DVR service to Comcast's X1 platform on December 11, 2024, meaning all recordings made before that date were deleted, and Cox customers now use Comcast's cloud DVR technology. This affirms my decision to quit Cox. Had Comcast in another state and quit them.
- In 2025 Comcast:
- Consistently received low scores for both internet and TV services, with some analyses stating that Comcast's customer service has never improved since surveys began in 2001.
I had Comcast’s in the Chicago area for years until we moved out of state in October. I have to say it was great, especially compared to cox
It’s time for a class action lawsuit
