Cloud DVR
We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terri...
Forum Discussion
taddypole Hi, there are some known issues happening with our Cloud DVR service at this time. Please know that there will be ongoing work performed over the coming weeks to fully resolve the issues. Please know that you can use our On Demand feature to watch any programs that you may have recorded and missed or been unable to playback.
Hi StephanieS, this issue, we all share, started a month or so ago for me. Now trying to use the cloud DVR from 6PM to 9PM is useless (Obviously Cox servers can't handle the traffic). This was not an issue in the past. When issue is happening, I check my internet connection/speeds and all is good. Firestick streaming - no problem.
- What changed on your end?
- Has Cox added to many user to their cloud? (Maybe out source to YouTube or put your Countour app on stick so I can stream my DVR through something "smarter" than Cox box.)
- Can we go back to local hard drive DVR?
- Give me a time line. My patients is running out. We've had Cox for 21 years and ready to jump to another service.
Hello. I'm truly sorry for the inconvenience this has caused. I assure you our engineers are working on this issue as quickly as they can to remedy it. We also hope it is done very soon. If you have any specific account concerns, please email us your name, address and a link to this thread to cox.help@cox.com so we can help. Thank you
RaquelD Since they didn't ask any account specific questions, questions, why didn't you answer any of the questions they did ask, here so that we can all benefit from it?
I'm not a mod, but those questions are better asked calling Cox about your specific choices you have for your acct, the mod will only discuss the topic at hand in general terms. We're looking to resolve this issue and that they can hear our voice and concern. hope this helps....I live in Scottsdale in McCormick Ranch and I got a text saying it was 'resolved' a few hours ago, I guess we'll see tonight when it usually is real bad on cloud recordings, On Demand is always ok for me.
good luck!
