Forum Discussion

knappkbarn5's avatar
New Contributor
3 years ago

Chat service **

I have ordered a new remote 3 times on your CHAT! I asked for email confirmations all 3 times and the chat person said I will get it in 15-30 minutes! I have not received confirmation for all 3 conversations nor have I received a new remote!!! We pay close to $300 a month for horrible service! And your chat line is Fraud!!!

We are finding another company and will be canceling by the end of June

2 Replies

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  • DavidA2's avatar
    Former Moderator
    Hi Knappkbam5,

    I am sorry to hear about your experience while trying to get your modem replaced. I suggest that you reach out to us via email at with your service address and a link to this forum thread. We would be happy to help you there.

    Cox Support Forum Moderator
    • Bruce's avatar
      Honored Contributor III
      get your modem replaced

      Do you work the Chat Desk?