I cannot believe that after being a customer for at least 20 years, and paying $200 a month for service, when I requested a replacement remote I was told I'd have to pay $20 online with the rep or $10 in the store. Cox - have you no shame.
Was your remote lost or damaged? If damaged, what was the issue? Did you inform the Cox rep?
Was the person who said there would be a charge a solution store rep or an online/phone rep?
Did you return the old remote to a Cox solutions store?
Did you provide information identifying yourself and the service address?
Had you recently replaced a remote?
