Forum Discussion

Channels_Showin's avatar
Channels_Showin
New Contributor
7 years ago

Channels Showing Black Screen

Have only experienced this with HGTV, but for weeks now, it has just been a black screen on my main big cable box (living room). Plays off mini box (bedroom). 

I have done a channel guide assessment/report and that has not solved it. Any other ideas on how to fix?

  • LatitiaS's avatar
    LatitiaS
    Moderator
    7 years ago
    Hi there,

    I am sorry to hear you have been experiencing video problems. I'd like to investigate your issue. Please send us an email to cox.help@cox.net. Be sure to include the service address, your name and the link to this thread. I look forward to hearing from you soon.