was told by Cox that this was a known problem
When did Cox tell you it was a known problem?
On another more pressing matter... You posted your name and email address in a public forum. I would strongly recommend you delete all personal information immediately.
After I followed your first instructions they replied the following by email, apparently the left hand doesn't know what the right hand is doing at Cox help!
On Jan 19, 2024, at 22:04, "Cox Help (CCI-Atlanta)" <cox.help@cox.com> wrote:
I understand there is an audio delay with channel 806. We apologize for this inconvenience. Cox is aware of the issue and is working to correct it as soon as possible. We are working with the broadcaster. In the interim you can tune to another channel and then tune back to the channel if they experience this issue. We appreciate your patience. Are there any other questions you may have that I can address for you at this time?
Sincerely,
Cox Social Media Support Specialist
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-LJ
Try tuning to another channel and back to fix the issue, as the Cox Social Media Support Specialist suggested.
That email probably came from cox.help@cox.com so all you needed to do was reply with a thank you and tell them the issue cleared up for a couple of days, but it had returned. You've alerted them of that so there's not much left you can do. Hopefully, Cox will continue to work with the broadcaster until they fix the issue. Good luck.
When the problem is occurring tuning to another channel and back has no effect.
I usually DVR record some old Star Trek episodes on that channel so I don't know the problem is there until I watch the recordings.
I can only hope they fix the problem permanently someday.
Thank you for your quick responses, you have been very helpful!
