Forum Discussion

SoCalCoxUser's avatar
SoCalCoxUser
New Contributor
10 months ago

Channel 806 Heroes & Icons audio not synced with video

For several weeks Channel 806 Heroes & Icons in South Orange County, California the audio not synced with video on my contour boxes with different TV monitors.  Audio is several seconds delayed befor...
audio sync
  • CurtB's avatar
    CurtB
    10 months ago

    "Heroes & Icons" is a digital multicast television network broadcast as a supplementary service to other stations on their subchannels.  It was made possible by the conversion of analog to digital television which left room for additional services to be broadcast from additional transmitters.  The programming runs on a low budget using archived content.  The audio out-of-sync with video issue most likely originates from the transmission source.  That's why it only occurs on the one channel and on all your TVs.  You're probably receiving content as it was transmitted.  It's unlikely you'll correct the issue by resetting boxes or adjusting settings.  Cox might be able to contact the network and report the issue.  Contact cox.help@cox.com and include your full name, the service address and a link to this forum discussion.    

CurtB's avatar
CurtB
Valued Contributor III
10 months ago
SoCalCoxUser wrote:

was told by Cox that this was a known problem

When did Cox tell you it was a known problem?

On another more pressing matter... You posted your name and email address in a public forum.  I would strongly recommend you delete all personal information immediately.

  • SoCalCoxUser's avatar
    SoCalCoxUser
    New Contributor
    10 months ago

    Thanks but I don’t see my personal information?  Did you or someone else delete the information for me?

    How do I delete this?

    • CurtB's avatar
      CurtB
      Valued Contributor III
      10 months ago

      If you didn't delete the information from the email messages you posted, a moderator did.

  • SoCalCoxUser's avatar
    SoCalCoxUser
    New Contributor
    10 months ago

    After I followed your first instructions they replied the following by email, apparently the left hand doesn't know what the right hand is doing at Cox help!

    On Jan 19, 2024, at 22:04, "Cox Help (CCI-Atlanta)" <cox.help@cox.com> wrote:

    I understand there is an audio delay with channel 806. We apologize for this inconvenience. Cox is aware of the issue and is working to correct it as soon as possible. We are working with the broadcaster. In the interim you can tune to another channel and then tune back to the channel if they experience this issue. We appreciate your patience. Are there any other questions you may have that I can address for you at this time?

    Sincerely,

    Cox Social Media Support Specialist

    &#a0;

    -LJ

    • CurtB's avatar
      CurtB
      Valued Contributor III
      10 months ago

      Try tuning to another channel and back to fix the issue, as the Cox Social Media Support Specialist suggested.

      That email probably came from cox.help@cox.com so all you needed to do was reply with a thank you and tell them the issue cleared up for a couple of days, but it had returned.  You've alerted them of that so there's not much left you can do.  Hopefully, Cox will continue to work with the broadcaster until they fix the issue.  Good luck.

      • SoCalCoxUser's avatar
        SoCalCoxUser
        New Contributor
        10 months ago

        When the problem is occurring tuning to another channel and back has no effect.

        I usually DVR record some old Star Trek episodes on that channel so I don't know the problem is there until I watch the recordings.

        I can only hope they fix the problem permanently someday.

        Thank you for your quick responses, you have been very helpful!