Hi Susi,
I'm sorry to hear you're experiencing this issue frequently. We want to help get to the bottom of a solution. Are you experiencing any issues with any other cable boxes in the house like you do on the Contour box mentioned? Do you have a splitter or a signal amplifier attached to the coaxial cable? I can recommend unplugging the receiver power and reconnect the ends of the coaxial cable, then reconnect the receiver power to see if that error stops. If it doesn't put a stop to that error, then we may need to have a service appointment reserved to have a technician take a look. If it's determined a receiver issue, then the box would need to be replaced. Any recordings on a Contour box hard drive would also be lost.
Dustin
Cox Forums Support Moderator
