Can't get refund for returned equipment
Totally frustrated. Returned 2 mini boxes in November, but was charged a $125 fee for each for not returning them in December. After going online and telling them, I got credit for 1, but not the oth...
Forum Discussion
The ONLY way to address this is to bring the receipt you were given when you returned the equipment to the Cox Solution store. Without that receipt, they cannot remove the charge from your account. Calling in to support ALSO cannot remove this charge from your account, because there is no way you can provide a physical copy of the receipt to the person on the phone. They can open ALL the tickets in the world, but without that receipt, and IN PERSON at the Cox solution store, the charge cannot be removed from your account.
