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niki4nu's avatar
niki4nu
New Contributor

Can't clear XRE 03121

I was forced to upgrade to the Contour 2 box as our old boxes were outdated. I also made some changes to our plan. We only kept HBO and got rid of the other Movie channels.  Internet and phone were to stay the same. I have spent over 4 hours with different reps via tech support to clear it with no Luck. I now have to have a technician come out. How is it the channels were working then I switch out boxes and now nothing works. Is this a technical issue or an account issue? 

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  • DannyS's avatar
    DannyS
    Moderator
    Hello, the simple answer would be that the boxes operate on separate platforms, so they are getting information at the same location on our spectrum. Glad to hear that you have a call scheduled, if you would need any assistance after your appointment, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com. Provide us your name and the complete service address to get started. -Dan