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niki4nu's avatar
niki4nu
New Contributor
4 years ago

Can't clear XRE 03121

I was forced to upgrade to the Contour 2 box as our old boxes were outdated. I also made some changes to our plan. We only kept HBO and got rid of the other Movie channels.  Internet and phone were to stay the same. I have spent over 4 hours with different reps via tech support to clear it with no Luck. I now have to have a technician come out. How is it the channels were working then I switch out boxes and now nothing works. Is this a technical issue or an account issue? 

1 Reply

  • Hello, the simple answer would be that the boxes operate on separate platforms, so they are getting information at the same location on our spectrum. Glad to hear that you have a call scheduled, if you would need any assistance after your appointment, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com. Provide us your name and the complete service address to get started. -Dan