Forum Discussion

brokenagain's avatar
brokenagain
New Contributor
4 years ago

Can't change channel without having to restart System, 8 days now.

So may reps in the last 8 days I can't count. When I try to change the channel I get a restart  message. Tv goes into reboot mode usually does not come back for hours. Got new Box. Same. results. Tec...
CrystalS's avatar
CrystalS
Former Moderator
4 years ago
Hello @Brokenagain,

I'm sorry you are experiencing this with your remote. We are here to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator
Bruce's avatar
Bruce
Honored Contributor III
4 years ago
This is my 4th set of Contour 2 boxes

Great find!  Fourth box but same remote!