Forum Discussion

joseon's avatar
New Contributor
7 years ago

cannot watch olympics VOD's

I can stream any channel that my subscription allows but I cannot watch any video on demand/recorded videos.  I keep getting the: 

We're Sorry

It looks like your TV subscription does not provide access to this service. Please contact your TV provider for more information.

Most of the time it shows an error/white blank screen with an error code like it cannot find the authentication server.  Can you help me figure out why i cannot watch the replays?


1 Reply

  • joseon

    Please send an email to: and include your full address and name so I can take a look. Please also what the issue is and then that this is regarding a forums post.

    Cox Support Forums Moderator