Forum Discussion

SBviewer's avatar
SBviewer
New Contributor
6 years ago

Can no longer get CNBC on my iPad at work

Every day I watch CNBC at home on my TV and then watch it on my iPad at work using the Contour app.  Today I'm getting a message that says "Please Connect to Your In-Home WiFi".  Why am I no long able to access this content?  Will my cable bill be going down if it's no longer available?

  • MariaL's avatar
    MariaL
    6 years ago

    Hi SBviewer, 

    I was able to duplicate the issue you’re experiencing with CNBC and the Contour App. This has been escalated to our Video Network team to investigate. 

    Maria L.

    Cox Support Forum Moderator

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi SBviewer, many of the channels we offer must be viewed on your in-home Cox network, and this is due to broadcasting and licensing agreements put in place by these providers. Here is a full list of channels you can watch without being on the in-home WiFi network, https://bit.ly/2wX5SPX. CNBC will need to be viewed on your network. -Kevin M. Cox Support Forum Moderator
    • CurtB's avatar
      CurtB
      Valued Contributor III
      6 years ago

      KevinM2, CNBC is included in the list of Contour app out of home channels you referenced.

    • ryansabs1's avatar
      ryansabs1
      New Contributor II
      6 years ago

      I am having the same issue, please help!! I watch CNBC everyday and nothing on my account has changed.

  • MariaL's avatar
    MariaL
    Moderator
    6 years ago

    Hi SBviewer, 

    I was able to duplicate the issue you’re experiencing with CNBC and the Contour App. This has been escalated to our Video Network team to investigate. 

    Maria L.

    Cox Support Forum Moderator