What TV package do you pay for? There is some difficulty adding cable cards to the Contour Flex package. See thread here.
We have the Contour TV Preferred package. But the TV package we have didn't even come up with the agent. As soon as I said I wanted a CableCard, he said they are no longer supported. No offer of it being supported with a different package, etc.
The thread you referenced is very old, from 2017. As Bruce points out the FCC regs changed in 2020. Apparently they are no longer *required* to support CableCards
Them being no longer required and no longer being offered are two different things IMO. Maybe a moderator here can confirm. I hope I am right, because it would really stink if Cox totally discontinued them. Comcast promised to support them till 2031.
Yes, I agree the FCC requirement vs Cox choosing to continue supporting are 2 different things.
I'm really hoping that someone on this forum who works for Cox can give an authoritative answer. Trying to get an accurate answer out of Tier 1 agents via chat/phone is going to be a nightmare (as it is with all companies).
Well, I'm unsure if Cox is required because their Phone Reps have been notoriously inaccurate with correct information. I hailed our resident experts for clarification.
