Forum Discussion

ABear's avatar
ABear
New Contributor
5 years ago

Cable isn't working while on generator power. Is there a way to have it work while on generator power?

During power outage I have a generator that runs my house. I cannot get cable while running on generator. Is there a way to fix this?

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Why is your power out?  Is it a widespread outage?  Perhaps it's also affecting your neighborhood node, local edge router or headend at Cox.

    • ABear's avatar
      ABear
      New Contributor
      5 years ago

      It was out due to weather. Effected about 500 customers. I'm ignorant to the causes you listed. Power is back on, I'm just checking for future occurrences.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        What I meant was...if the outage is affecting you, it's also affecting Cox.  Cox also needs power to make stuff work.