Forum Discussion
mammacat13
New Contributor
This happened to me when I was watching tv late night last night. In fact it happens often. We reboot the main box at least once every other day. The picture freezes, the guide will not move up or down, and things that I have recorded pixelates or freezes also. Last night I spent 45 minutes rebooting, then decided to watch the contour app on my phone, but there was no internet. I tried rebooting the box for it but nothing worked, and I am getting ready to find some other way to watch tv and get internet.
CrystalS
3 years agoFormer Moderator
Hello Mammacat13,
I sincerely apologize your service is down. I understand the importance of having your service and I want to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
I sincerely apologize your service is down. I understand the importance of having your service and I want to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
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