Cable and internet is not working
For last month in Va Beach, VA my cable service and internet has been going out and cox keeps telling me we are in outage area! So why should I pay a bill when I don’t get service? Anyone else having...
Forum Discussion
Hello Msualwz10,
I am truly sorry to hear that you experienced so much trouble with your service over the past month. I can imagine how frustrating that would be. I work from home, so I understand the importance of having service that you can rely on. I would like to help look into what's going on with your service and can review the account for a credit too. Can you email my team at cox.help@cox.com?
The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Tiffany R.
Cox Support Forum Moderator
I am truly sorry to hear that you experienced so much trouble with your service over the past month. I can imagine how frustrating that would be. I work from home, so I understand the importance of having service that you can rely on. I would like to help look into what's going on with your service and can review the account for a credit too. Can you email my team at cox.help@cox.com?
The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Tiffany R.
Cox Support Forum Moderator
I’ve talked to many people with customer on cox and I keep getting same answer we are sorry but nothing we can due because it an outage. It’s been like 3 weeks and still have in and out service internet and cable no sound and tv is blocked up
Are you under contract? Cancel your service or put them in vacation mode while the outage is occurring.
