For last month in Va Beach, VA my cable service and internet has been going out and cox keeps telling me we are in outage area! So why should I pay a bill when I don’t get service? Anyone else having this issue??
I am truly sorry to hear that you experienced so much trouble with your service over the past month. I can imagine how frustrating that would be. I work from home, so I understand the importance of having service that you can rely on. I would like to help look into what's going on with your service and can review the account for a credit too. Can you email my team at firstname.lastname@example.org?
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I’ve talked to many people with customer on cox and I keep getting same answer we are sorry but nothing we can due because it an outage. It’s been like 3 weeks and still have in and out service internet and cable no sound and tv is blocked up
Those are signs indicative of signal issues. Verify all cable connections are snug, replace any splitters, and if that doesn't resolve, you may need a trouble call. If the issue are caused by the signal coming up to your home, Cox will repair at no charge. If the issues are cause by in home wiring then there may be a service charge of 75$, unless you have Cox Complete Care, which is 10$ a month I believe.