Got it corrected.
You sent an update to my DVR which cratered it (was this on purpose?). You said you'd send a tech out to look at it. He said he'd replace it and it wouldn't cost me anything.
Another cox tech showed up (odd why does it take 2 techs to replace a DVR) and insisted multiple times that I have my cox modem replaced because it was old and you were proactiivy replacing them. I insisted multiple times there was nothing wrong with my modem / internet. He eventually replaced it at "no cost"
As it turns out you charged me $100 for the tech to connect my cable box and $100 for the tech to connect my modem.
I sent multiple emails to the address you listed above with no response. I called tonight and eventually the person at cox said he was going to transfer me to a manager and hung up on me. I called again and someone was able to reverse the charges..
This is a "negative option billing" scam where you bill people for products / services they don't request or need. Comcast lost a class action lawsuit about it.
Stay classy cox.
