Forum Discussion

JataSpooner's avatar
JataSpooner
New Contributor
3 months ago

Box resetting frequently

Our main boxes and all mini boxes have been resetting randomly. All cables are fine nothing has changed but now it resets and comes back after a few long minutes. Have contacted multiple times and Co...
  • LatitiaS's avatar
    LatitiaS
    2 months ago

    Hi niki4nu,

    That sounds incredibly frustrating.  I would really like to check your equipment diagnostics.  We may very well need to schedule to have a technician come out.  Please share your name and account detail with us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.  

    Cox Support Forum Moderator 

niki4nu's avatar
niki4nu
New Contributor

Has anything helped? We have had the same issues since Cox sent new mini boxes. When you turn one of them on all tvs that are on reset. We have called and switched out boxes with no fix.

LatitiaS's avatar
LatitiaS
Moderator
2 months ago

Hi niki4nu,

That sounds incredibly frustrating.  I would really like to check your equipment diagnostics.  We may very well need to schedule to have a technician come out.  Please share your name and account detail with us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.  

Cox Support Forum Moderator