Forum Discussion

Michelle1961's avatar
Michelle1961
New Contributor
5 days ago

Bad quality DVR issues

My recording keeps starting and stopping, it takes a few seconds for things to fast forward. It has stoped shows saying I’m done when I just started it. Volume disappears in some of the shows. I have also noticed ,some of the shows are very blurry but then come into focus after a few minutes. Also, while taping it tapes the wrong show at the wrong time even though it tapes the same one every day. This is quite annoying.  Can anyone help in what to do?  I have unplugged and reconnected everything. 

  • lancecoon's avatar
    lancecoon
    New Contributor
    5 days ago

    I have had exactly the same issue for several weeks but last night was especially bad. Three programs I recorded were said to be unavailable after I watched 5 or 10 minutes. It was very frustrating.

  • LisaH's avatar
    LisaH
    Moderator
    4 days ago

    Hi. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator