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vintonalan's avatar
vintonalan
New Contributor
7 years ago

Audio dropouts on TruTV - Roanoke VA

The audio has been dropping out on TruTV (1061 and 61) in Roanoke for over a week. This is the ONLY channel I have seen the issue on. Cisco HD box feeding a Yamaha 7.2 receiver via HDMI. I have reset the Cisco box numerous times. The audio completely disappears and the Yamaha shows the audio stream vanishing on the front panel display. It would be nice if someone else can verify this.

  • DustinP's avatar
    DustinP
    Moderator
    7 years ago
    Hello Vintonalan,

    We certainly want to investigate this audio issue you've seen on TruTV for the past week! Is this happening on all TVs in the home? If only happening on the HD receiver, have you found any difference after going into the receiver settings to turn SAP on then back off?
    www.cox.com/.../configuring-sap-for-contour.html is a link to our website for SAP settings for Contour.

    Is this issue replicated for you on the Mini Box? Below are steps to access SAP settings for the Mini Box as well.
    www.cox.com/.../turning-sap-on-or-off-on-the-mini-box--dta.html

    Please share any findings with us. Thank you!

    Dustin
    Cox Support Forums Moderator