Allan, sorry I have not gotten back to you. As often the case with intermittent problems, it has not recurred over the last two days so I have not yet been able to confirm any error messages. I'll come back when the video display issue returns.
Allan, the video on my Contour 2 TV finally failed again today and I can now confirm that no error messages were displayed. Only the time is shown on the LED display. I tried to upload a picture of the display but couldn't figure out how to do that. "Insert Image/video/file" asks for a URL but the image I want to upload is just a file on my Mac.
CurtB - this does not seem to work for me. I previously joined and there is no "click to join" at the bottom of my screen. My only options under Insert Image/Video/File is "From URL" or "From Community." And I was not able to paste a photo from my computer that I had copied into the clipboard.
You currently aren't a member of any Forum groups. You should be able to see the "click to join" link in the black banner at the bottom of the screen. If you don't see it, something is wrong with your Forum account. Try this instead:
1. Select the TV Forum from the selections on the top row. But, since you're viewing this post in the TV Forum, you should already have it selected.
2. Click inside the circle on the second row just left of TV Forum.
3. On the page displayed, click "Join" on the far right side near the top.
If it shows "Leave" instead of "Join", it's because something is out of sync. Try clicking "Leave" to see if you can reset. Then try joining the group again.
Hello, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at firstname.lastname@example.org personally. Provide us the name on the account with the complete service address with a link to this thread so we can get started.