Forum Discussion

skRhody's avatar
skRhody
New Contributor III
5 months ago

Apple TV APP not working on COX

I had problems with Apple TV app and Cox in the past. Then it was working for the past year. Tonight I tried to use it to watch a movie and it is not working. TV message tells me problem with interne...
  • skRhody's avatar
    skRhody
    5 months ago

    Great news and thanks for sharing. What model cable box are you using? Cox.help advised me my box XG2V2 and the 9865HDC box are not compatible with the Apple TV App. They also explained that "The incompatibility has to do with Apple TV+ and the firmware that runs those two boxes. As apps are updated, sometimes incompatibility occurs after the fact" which makes more sense to me.

    The newer WIFI boxes are compatible with the Apple TV APP. I am not ready to change to a WIFI box because my Sony Bravia TV is not smart TV. My Netflix and Prime Apps continue to work fine with my current cable box. For now I will watch Apple TV on another device.

    Cox.help was very helpful and I now have an answer to my issue. Not happy and no real solution for me, but they verified what I thought was happening that the firmware on my box no longer supports the updated Apple TV APP. I wanted to share this important information with the Community!

LarryACableGuy's avatar
LarryACableGuy
New Contributor II

Same thing happened to me.  Both Apple plus and Max cannot log in.  I provide detailed information on another stream about this same topic.  My guess is there is a code issue.   I recently was asked in the app if I wanted to to share my info with Netflix, from then on I lost my ability to connect.  I have removed sharing from all apps but still not working.  

JulianN's avatar
JulianN
Moderator
5 months ago

Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post at Cox.Help@cox.com for further assistance. Thank you!