Forum Discussion

skRhody's avatar
skRhody
New Contributor III
4 months ago

Apple TV APP not working on COX

I had problems with Apple TV app and Cox in the past. Then it was working for the past year. Tonight I tried to use it to watch a movie and it is not working. TV message tells me problem with interne...
  • skRhody's avatar
    skRhody
    4 months ago

    Great news and thanks for sharing. What model cable box are you using? Cox.help advised me my box XG2V2 and the 9865HDC box are not compatible with the Apple TV App. They also explained that "The incompatibility has to do with Apple TV+ and the firmware that runs those two boxes. As apps are updated, sometimes incompatibility occurs after the fact" which makes more sense to me.

    The newer WIFI boxes are compatible with the Apple TV APP. I am not ready to change to a WIFI box because my Sony Bravia TV is not smart TV. My Netflix and Prime Apps continue to work fine with my current cable box. For now I will watch Apple TV on another device.

    Cox.help was very helpful and I now have an answer to my issue. Not happy and no real solution for me, but they verified what I thought was happening that the firmware on my box no longer supports the updated Apple TV APP. I wanted to share this important information with the Community!

skRhody's avatar
skRhody
New Contributor III

Hi, 

New cable box should be compatible. box PX022ANM.

I tried everything on your message already...not working...thanks..

DannyS's avatar
DannyS
Moderator
4 months ago

 Others may have suggestions that can help.  Another thing we can recommend is to reset the apple plus settings using gear icon>Privacy >Locally Stored Data to clear and cache data.   If you feel that you may need us to look into your account directly.  For assistance, Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.

  • skRhody's avatar
    skRhody
    New Contributor III
    4 months ago

    Hi,

    Yes to all my Apple TV subscription was working fine since new box model #XG2V2 was installed by COX tach in my home 1/25/24.

    Last night NOY working and I did reset box,etc.

    I contacted Cox.help and here is their response: "Box model #XG2V2 I do apologize, this one is not compatible with the app. It has not been compatible since we began this partnership with Apple. I'm so sorry. This is something we can easily correct. Are you able to swap the box at the local Cox store? I will make sure they know to give you a box that is compatible with the app. If you have a smart TV, some of them will also allow streaming much the same. I apologize for this inconvenience."

    Everyone needs to know this box WAS WORKING FINE unless COX or APPLE changed settings on the box.

    Very frustrating for a positive person who feels all COX personnel need to communicate with each other and their customers about what is the truth. COX you have been helpful , but you all are not offering the same advice.