Forum Discussion

pdaddy's avatar
pdaddy
New Contributor
6 years ago

Anyone know how to fix this error code: XRE 03121?

Started after i changed my cable package.  Tried rebooting the Countour already with tech support.  Only happens on one channel that worked before the switch of plans!
MaryF's avatar
MaryF
Former Moderator
6 years ago
Hi Pdaddy,

Which channel are you seeing this error code on? If you have more than one Contour box, are you seeing the issue with all boxes?

MaryF.
Cox Support Forums Moderator
  • pdaddy's avatar
    pdaddy
    New Contributor
    6 years ago

    1028 ESPN2.  Just one Countour box.

    • LisaH's avatar
      LisaH
      Moderator
      6 years ago
      Hi. To get assistance with the issue wth this channel, please email your address and name on the account to cox.help@cox.com and we willl be glad to assist you with getting this channel fixed. Thanks, Lisa Cox Support Forums Moderator