Anyone else having issues with HD picture resolution with new Contour 2 boxes?

Erica,

We have tried multiple TV settings across 4 TVs (including new Sony 4K TVs), and changed the Contour 2 boxes. Still having issues with the picture quality. We have had technicians come out twice and still no resolution. They say that the signal into the house is fine, just something wrong with the Contour 2 software that may need patching.