Forum Discussion

vanderlugt24's avatar
vanderlugt24
New Contributor
2 months ago

Another outage!?

Why do I feel like COX drops at random a few times a week lately! I keep contacting support, talk for an hr, schedule a service call...and a few hrs later its fine.

 

This doesnt WORK for WFH and adverse weather!  Usually the outtage map says everything is fine and I have to CHAT to find out theres local issues.   

 

Im about ready to give up, this certainly isnt work 350 a month! 

  • GregP1's avatar
    GregP1
    Moderator
    2 months ago

    Hi Vanderlugt24,

    I am truly sorry that you have been having trouble with our service. We want to help please contact us privately so we can look into this. Our email address is cox.help@cox.com Please include your name full street address and a link to your forum post. 

    Greg