Forum Discussion

donzi2000's avatar
donzi2000
New Contributor
7 years ago

Analog TV filter

Back in 2012 I canceled my COX analog TV.  Do Stop the service a COX technician placed a filter in line with my cable connection located in a curbside utility box.   I have now purchased Contour Flex and the receiver is not able to get any TV channels.  I am assuming that the above mentioned filter needs to be removed!  How can I convey this info to COX with out them charging me $55 for a house call??  Is there anyway I can post pictures??

5 Replies

  • Karen_R's avatar
    Karen_R
    Former Moderator
    Hello Donzi2000,

    Thank you for contacting Cox Social Media team. We will have to schedule for the trap removal. I can check into any pricing and let you know. Please send an email to cox.help@cox.com include a link to this forum post, your full name, and address. We will reply back once wer receive the email. Thanks
  • donzi2000's avatar
    donzi2000
    New Contributor

    Hi Karen

    Thank you for a quick response!  We have scheduled service for trap removal on 1.16.18.  We did not know what the part was called so I now can use the right term when the tech arrives tomorrow!! 

    Regards Donzi

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @donzi2000

    Sounds great please let us know if you have further issues once the technician leaves.

  • donzi2000's avatar
    donzi2000
    New Contributor

    Tech came today and removed the Analog Trap.  Contour Flex Starter receiver working like a charm!!  Solid as a rock!!  Also internet speed remained about the same, between 110 and 120 Mbps

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @donzi2000

    Where available 24/7 if you need further assistance.