Forum Discussion

coxprblms's avatar
coxprblms
New Contributor III
6 years ago

After more than a year recording length still does not match guide

This has been an ongoing issue for more than a year and multiple people have mentioned it on this forum. When I record a sporting event such as a football game like today that runs from 9am to noon, ...
ColleenD's avatar
ColleenD
Moderator
6 years ago
Coxprblms, Are you setting the recording manually as the game is airing or setting the recording up in advance? There should be stop-time options you can select, to include
•On time
•3 min late
•5 min late
•30 min late

-ColleenD, Cox Forums Support Moderator
  • coxprblms's avatar
    coxprblms
    New Contributor III
    6 years ago

    I'm setting the recording manually before the game starts. If I choose the defaults it picks random amounts of times to end the game. If the game is scheduled from 9am to noon on the guide, the recording will end anywhere between noon and 2pm (3-5 hours).

    I'm watching the Michigan recording now that I set to end "30 minutes" late instead of "on time" and it shows that the recording will last 5 hours.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hello, I understand this can be frustrating, and we apologize for the unfavorable experience. Sometimes, there are errors in the start and end points encoded in the broadcast. Or, a show could have been preempted by a live event or news broadcast. Since you've indicated that this is a frequent event and has occurred over the last year, I went ahead and submitted an escalation to our back-office team to have this investigated further. When we receive additional information, we will follow up with you.

      Please feel free to email us at cox.help@cox.com, for further assistance as well. -Kevin M. Cox Support Forum Moderator