Forum Discussion

jlbullen's avatar
jlbullen
New Contributor
2 years ago

9865hdc box showing errors.

The box says Er-05,then on the TV screen it says code download summary,download status SNMP Manual Trigger Required.?? I called tech support  and they said box was working 

 But then I did it online  last night and again they said they did a reboot and my box is shown to be working??? When I unplug it,the box says boot then will go to bdri on box and current software download  in process,on the screen. Bit no progress shows,and nothing gets resolved?? Does anyone have any idea on what I should try???

  • DannyS's avatar
    DannyS
    Moderator
    2 years ago

    Hello, thanks for reaching out to us.  It would appear that you may have a concern that is going to require a visit.  We can definitely be able to assist you with this.   Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us with your name with your service address with a link to this thread so we can get started.