Forum Discussion

mare70's avatar
New Contributor

8/29/2019, nbc and msnbc breaks up and sound break down.

In south Windsor our nbc and msnbc and sound breaks down.

5 Replies

  • Same here in Southington. Thought it was my equipment but it appears to be limited to certain channels.

    • CrystalS's avatar
      Former Moderator
      Hello. This sounds frustrating. What channels are you experiencing the issue on? Where are you trying to watch these channels?

      Cox Support Forum Moderator
  • JonathanJ's avatar
    Former Moderator

    If you're still having an issue please try rebooting the cable box and see if that helps. If still having an issue after please email your full-service address and name to

    Jonathan J
    Cox Moderator
    • HDTV_Guy's avatar

      I dont use a cable box...cablecard only. For some reason with no action by me, its been clear for the past few days. Can a root cause be determined and communicated to the community? This may help future issues.

      • Allan's avatar
        Hello HDTV_Guy. Since you are using a cable card, I recommend rebooting the tuning adapter. Please let us know if there is any change. Thanks. -Allan Cox Support Forums Moderator.