Thank you for reaching out to us through Cox Forums. This forum is primarily intended for the discussion of technical issue among peers. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please reach out to us on our Facebook page (www.facebook.com/coxcommunications), our Twitter handle (www.twitter.com/coxhelp), or email at email@example.com with this post, your full name, and complete address.
Your canned statement, "This forum is primarily intended..." is just a panacea to avoid answering questions.
Yes, in accordance with the Forums Usage Guidelines, customers are to use the Forum for technical issues but also to "...exchange ideas and get information relating to Cox products and services..."
The 40% Off Offer is a Cox product. Cox created it, Cox markets it and Cox sells it. It's no different than a Cox offer for Homelife, Showtime or a Sports Pak. If I see an offer to upgrade my Internet plan, I can't ask a question about it in the Forum?
Forumuser1's question doesn't concern billing, account issues or sensitive information. He/she received a Cox product in the mail; however, in good faith and for non-violating reasons, Cox must terminate service to affect the product. Why? Doesn't that sound odd to you, Maria?
Forumuser1 just wants a public record to answer: To get a 40% discount, why would we need to call Cox to terminate service, hang-up the phone and immediately call Cox again to subscribe to a new, discounted service?
It sounds fishy. It reminds me of an episode of The Office.