Forum Discussion
KevinM2...the Cox Connect App, on my Android (could be different on an IPhone), definitely has the OUTbound col with UnKnown listed under the phone number. Mine goes back to the first listing starting in 5/19/19. Unlike Cats, his shows UnKnown starting in mid June. Kevin....login in to your own cells Cox Connect...do you get UnKnown listed under the OUTBound col, because Cats and I DO here in Calif.
When you login to the Voice Tool, using either from a PC or from my Cells Google login, there is no Inbound/Outbound col. Also, the CallerID info, when listed, is from a different source. The PC/CellGoogle has entries from my stored Address book. The Cell Cox Connect App uses names that the callers themselves and not what is in my Address. I do not use a VoiceEverywhere App.
I'm not bothered by this Bug like Cats, However, it is broken, but maybe only for specific markets or specific users.. I do not see any other people complaining or even trying to comment about this issue...strange to think only the 2 of us has a problem, maybe others just don't want to spend their time commenting. KevinM2, try connecting to your own cell phone! Cats is implying that something changed back in June, for me, it happened earlier in May. For the web, you can go back 120 days, but cannot do this from the phone App..
- ekhawaii6 years agoContributor
So KevinM2....you imply that on your own phone, there is the correct CallerID info in the Outboud col, and not 'Unknown' like what Cats and I get. This is a problem. I have an Android with the Contour Connect App at version 2.38.0.755. Is there a newer copy of the App or should I just delete/reload the App?
- JonathanJ6 years agoFormer Moderator@Ekhawaii
This link shows the version for android devices ( Android OS 4.4 or higher) www.cox.com/.../contour-app-minimum-requirements-and-supported-devices.html.
Jonathan J
Cox Moderator- ekhawaii6 years agoContributor
Johathanj....the link you posted is broken...is this app the same as the Cox Connect app where we look at Voice Tools, or is it for TV shows. Looking for android Cox Connect version
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