Forum Discussion
Becky
Moderator
Hi OldJedi, I do not have Cox Voice; however, I've been trying to research this on your behalf. I'm afraid I haven't made much progress, so I'm glad CoxJim from DSLReports is pinch-hitting. Like WMO, I thank you for pushing through the early bugs. Until we get these issues resolved, I'll take care of crediting your account so you don't have to call every month. -Becky, Cox Support Forums Moderator
OldJedi
6 years agoNew Contributor III
Thank you Becky!
- Becky6 years agoModeratorHi OldJedi, the issue with toll charges on your bill as a result of the Nomorobo call-blocking feature has been identified. A fix is in progress, and credits for the charges will be issued automatically within a couple of weeks. I'll update you as I learn more! -Becky, Cox Support Forums Moderator
- OldJedi6 years agoNew Contributor III
Any update, Becky? Thanks in advance.
- JP_Sports6 years agoContributor
I'm in CT and I called in when I got my bill. There were about 6 or 7 charges to the Arizona phone # given for simultaneous ring, but they were only for the first couple of days after I activated Nomorobo. The rest of the month showed no charges despite having an average of 5 calls blocked per day. Billing knew of the issue and reversed the charges, and my bill was adjusted accordingly.
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