I can hear them, but they can't hear me
Since last week, when I call someone, I can hear them, but they can't hear me. Previously, everything was working fine.
Have already had 2 chat sessions and rebooted/reset the modem with no luck.
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Forum Discussion
i neglected to say that this has been happening for several call and have complained multiple times and no solution. I want a technician to come and test my line and resolve the issue but i have been told until they experience this on the phone with me, that they cant send anyone! This is ridiculeous!
Hello, the symptoms you are describing could be indicative of a signal issue, and we're extremely sorry you have to experience this type of thing. Would you mind forwarding a link to this forum post to our team at cox.help@cox.com? Based on what you're describing, we more than likely will have to send out a service technician for this. -Kevin M. Cox Support Forum Moderator
I sent an email as you requested above. Let's see if we can get this resolved as a matter of urgency as this is not the best place to be right now and is extremely frustrating. I was holding an all day workshop from home today due to the weather condition and it happened multiple times that the people on the other side couldn't hear me and had to hang up and call them back from my cell phone- Less than ideal to pay for a landline that you can't depend on!
- @User123
I apologize for any inconvenience this has caused. We will be responding to your email.
Cox Moderator
OK; I sent the email. Thanks.
