Forum Discussion

Vladimir's avatar
Vladimir
New Contributor
5 years ago

Worst Customer Service Experience !!!

I am a customer of Cox for 8 years and recently I had an issue with my internet service. It was A MONTH AGO! Since then I had 5 (!!!) technician visits and probably more than 10 calls with the service department... Everybody apologized... promised to fix the problem... escalated to the "highest level"... But... I still do not have service.... So, my advise - do not use COX as your service provider.... If you have problem, it will not be fixed! Very frustrated... Switching to FiOS!

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    I don't understand.  The awful "actors" in the commercials are greatly astonished with Cox customer service.  Weird.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Vladimir

    I'd hate to lose you as a customer before taking a closer look at what is causing the chronic issues you describe. When you have a moment please email the full-service address and full name to cox.help@cox.com.

    Jonathan J
    Cox Moderator