Forum Discussion

jgoodwin's avatar
jgoodwin
New Contributor II
5 years ago

With lockdowns still in effect is data cap restrictions going to get extended?

With the lockdowns still in effect across the country will the data cap lift be extended farther out? And if not how will I be charged if I'm over 1TB, my cycle ends on the 17th, and the data ca...
ra_752938's avatar
ra_752938
New Contributor
5 years ago

I have the same question.  There has not been any update on it and wondering if they will continue to not charge data overage charges. 

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago

    The suspension of Data Usage Billing has been extended through June 30, 2020.

    Jonathan J
    Cox Moderator
    • ra_752938's avatar
      ra_752938
      New Contributor
      5 years ago

      Could you please provide the official announcement on this?  I have not seen one that directly addressed the data overage charges. 

      • MariaL's avatar
        MariaL
        Moderator
        5 years ago
        Hi ra_752938,

        To continue our goal of keeping our customers connected during this crisis, Data Usage Billing will remain suspended through June 30. I apologize that this information isn’t updated on our Coronavirus support page online.

        Maria
        Cox Support Forum Moderator