WiFi pod 2.0

Got the new Panoramic WiFi router and all installed and working properly for both 2.4GhZ and 5GhZ. I also got a new WiFi pod 2.0. Ran the first time install and all goes well but the pod never comes online. The install shoots a message unable to bring the pod online. While looking in the App, I see the pod there but in an offline status. The pod is only 1 room away in an area which has good signal as well. I got another new pod as well and the same thing. Anyone knows how to get it installed? Any features need to be on or off on the router? Like MoCA or security or advanced security? Calling Cox has not been helpful.