WIFI is very intermittent, 40 to 100 disconnects within a 24 hour period.

Question

I have been having very intermittent WIFI connectivity for quite a while and need some help.&nbsp; The outage is typically not very long, a few seconds to maybe a few minutes, but is a real pain when working from home on a VPN or video call.&nbsp; I am not very tech savy when it comes to this type of stuff so any help I can get would be appreciated.&nbsp;
Details:
Cox Panoramic WIFI with Gigablast plan.&nbsp;
Recently upgraded the modem.&nbsp; Technicolor 2.0, Model CGM4331COM, Product Type XB7, Version Prod_21.1_d31 &amp; Prod_21.1

Downstream

Channel Bonding Value

Index

13

1

2

3

4

5

6

7

8

9

10

11

12

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

159

Lock Status

Locked

Frequency

855 MHz

783 MHz

789 MHz

795 MHz

801 MHz

807 MHz

813 MHz

819 MHz

825 MHz

831 MHz

837 MHz

843 MHz

849 MHz

861 MHz

867 MHz

873 MHz

879 MHz

885 MHz

891 MHz

897 MHz

903 MHz

909 MHz

915 MHz

921 MHz

927 MHz

933 MHz

939 MHz

945 MHz

951 MHz

957 MHz

963 MHz

969 MHz

300000000

SNR

36.8 dB

40.2 dB

39.8 dB

39.6 dB

39.5 dB

39.4 dB

39.2 dB

38.7 dB

38.2 dB

37.5 dB

37.9 dB

37.3 dB

36.4 dB

36.2 dB

35.8 dB

34.4 dB

31.9 dB

30.2 dB

31.9 dB

34.0 dB

35.5 dB

35.4 dB

36.3 dB

35.8 dB

36.6 dB

36.3 dB

35.8 dB

36.2 dB

35.1 dB

33.9 dB

34.1 dB

42.9 dB

Power Level

-8.8 dBmV

-4.5 dBmV

-5.0 dBmV

-5.2 dBmV

-5.4 dBmV

-5.7 dBmV

-6.4 dBmV

-7.1 dBmV

-8.0 dBmV

-7.3 dBmV

-8.3 dBmV

-9.5 dBmV

-9.7 dBmV

-10.4 dBmV

-12.0 dBmV

-14.9 dBmV

-16.5 dBmV

-14.7 dBmV

-12.1 dBmV

-10.4 dBmV

-10.3 dBmV

-8.9 dBmV

-9.6 dBmV

-8.5 dBmV

-8.7 dBmV

-9.2 dBmV

-8.7 dBmV

-9.9 dBmV

-11.5 dBmV

-11.1 dBmV

0.2 dBmV

Modulation

256 QAM

OFDM

Upstream

Channel Bonding Value

Index

1

2

3

4

Lock Status

Locked

Frequency

17 MHz

23 MHz

30 MHz

36 MHz

Symbol Rate

5120

Power Level

48.8 dBmV

49.3 dBmV

56.3 dBmV

54.3 dBmV

Modulation

QAM

Channel Type

ATDMA

Unerrored Codewords

51866655

Correctable Codewords

1179939553

Uncorrectable Codewords

1469810

Datetime
Status

9/14/2022 14:46
Online

9/14/2022 14:45
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 14:12
Online

9/14/2022 14:12
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 14:11
Online

9/14/2022 14:11
No internet connection

9/14/2022 14:10
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 14:06
Online

9/14/2022 14:06
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 14:05
Online

9/14/2022 14:05
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 13:08
Online

9/14/2022 13:08
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 13:08
Online

9/14/2022 13:08
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:57
Online

9/14/2022 12:57
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:52
Online

9/14/2022 12:52
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:40
Online

9/14/2022 12:40
No internet connection

9/14/2022 12:40
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:27
Online

9/14/2022 12:27
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:20
Online

9/14/2022 12:20
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:15
Online

9/14/2022 12:15
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:14
Online

9/14/2022 12:14
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:09
Online

9/14/2022 12:08
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:08
Online

9/14/2022 12:08
No internet connection

9/14/2022 12:07
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:02
Online

9/14/2022 12:02
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:01
Online

9/14/2022 12:01
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:01
Online

9/14/2022 12:01
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:01
Online

9/14/2022 12:00
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 12:00
Online

9/14/2022 12:00
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:59
Online

9/14/2022 11:59
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:58
Online

9/14/2022 11:57
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:55
Online

9/14/2022 11:55
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:55
Online

9/14/2022 11:55
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:53
Online

9/14/2022 11:53
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:50
Online

9/14/2022 11:50
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:49
Online

9/14/2022 11:49
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:49
Online

9/14/2022 11:48
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:48
Online

9/14/2022 11:48
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:31
Online

9/14/2022 11:31
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:08
Online

9/14/2022 11:08
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:00
Online

9/14/2022 11:00
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 11:00
Online

9/14/2022 11:00
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 10:58
Online

9/14/2022 10:58
No internet connection. Wi-Fi/Ethernet OK

9/14/2022 10:58
Online

9/14/2022 10:58
No internet connection. Wi-Fi/Ethernet OK

bruce · Answer

What Mouth and Dark are asking is if you have devices directly wired to a LAN port of your router with an Ethernet cable (Cat-5, -6, etc).&nbsp; If so, do these devices also lose Internet connectivity?
If you only suspect your problem is WiFi, the problem is just wireless signals from the router.&nbsp; However, if wired devices are also losing connectivity, it could be the internal modem of the Panoramic or the signal from Cox.
If you could trace the coaxial cable from the Panoramic to the wall-plate, how many splitters do you see?&nbsp; A splitter(s) could also be behind the wall-plate.&nbsp; There are other places to look for problematic splitters, such as the outside box bolted onto the side of your house and the attic.

darkatt · Answer

Is it just WiFi or Ethernet as well. If it's just a few seconds, you are not losing connection, it sounds like a wifi disconnect or wifi interference. If it's on ethernet as well, then is it happening on ALL devices connected to your internet or just the one computer?

jonathanj · Answer

@DZ1991,

I apologize for any inconvenience this has caused. Our social media team would be happy to take a closer look at your signal levels. Please email your full name, account holder's name, and complete address to cox.help@cox.com.

Jonathan J                          
Cox Moderator

dz1991 · Answer

it does affect all devices - laptop, phones, google devices, tv's, etc

dz1991 · Answer

Thanks for the explanation.&nbsp; I just connected a laptop to the router via ethernet cable and will see what results i get for connectivity.&nbsp; I know there is one splitter between the wall and the router that goes to a cox business phone modem.&nbsp; But there is probably more outside i need to look at.

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WIFI is very intermittent, 40 to 100 disconnects within a 24 hour period.

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Datetime	Status
9/14/2022 14:46	Online
9/14/2022 14:45	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 14:12	Online
9/14/2022 14:12	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 14:11	Online
9/14/2022 14:11	No internet connection
9/14/2022 14:10	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 14:06	Online
9/14/2022 14:06	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 14:05	Online
9/14/2022 14:05	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 13:08	Online
9/14/2022 13:08	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 13:08	Online
9/14/2022 13:08	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:57	Online
9/14/2022 12:57	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:52	Online
9/14/2022 12:52	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:40	Online
9/14/2022 12:40	No internet connection
9/14/2022 12:40	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:27	Online
9/14/2022 12:27	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:20	Online
9/14/2022 12:20	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:15	Online
9/14/2022 12:15	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:14	Online
9/14/2022 12:14	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:09	Online
9/14/2022 12:08	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:08	Online
9/14/2022 12:08	No internet connection
9/14/2022 12:07	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:02	Online
9/14/2022 12:02	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:01	Online
9/14/2022 12:01	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:01	Online
9/14/2022 12:01	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:01	Online
9/14/2022 12:00	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 12:00	Online
9/14/2022 12:00	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:59	Online
9/14/2022 11:59	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:58	Online
9/14/2022 11:57	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:55	Online
9/14/2022 11:55	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:55	Online
9/14/2022 11:55	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:53	Online
9/14/2022 11:53	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:50	Online
9/14/2022 11:50	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:49	Online
9/14/2022 11:49	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:49	Online
9/14/2022 11:48	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:48	Online
9/14/2022 11:48	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:31	Online
9/14/2022 11:31	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:08	Online
9/14/2022 11:08	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:00	Online
9/14/2022 11:00	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 11:00	Online
9/14/2022 11:00	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 10:58	Online
9/14/2022 10:58	No internet connection. Wi-Fi/Ethernet OK
9/14/2022 10:58	Online
9/14/2022 10:58	No internet connection. Wi-Fi/Ethernet OK