Hi Xini, Cox does everything it can to ensure the safety and security of customer privacy information. I am including a few articles which I hope may provide additional insight on ways to safeguard your private information. This article provides information on securing your Cox account,
http://bit.ly/2XX4LNH. In addition, this article provides details on how to protect yourself from identity theft,
http://bit.ly/2XXnHvJ.
To ensure that your laptops and PC devices are protected, I recommend downloading our McAfee Security Suite. The Anti-Virus software is free to use on up to five devices,
http://bit.ly/2VbZEff. If you are currently using our Panoramic WiFi modem, it does come with the free app,
http://bit.ly/2KArX29. With the Panoramic WiFi App, it allows you full control over your in-home network. If you have any additional questions or concerns, please feel free to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator