Why has cox support regressed.
Like 10 years ago i could call a number for support, They could bring up my modem and see downstream and upstream channels. See there was an issue with the lines or connection and send someone out.
Now all i get is a "live agent", that clicks premade prompts and doesn't acknowledge or read anything i type. Just waits for the correct response to their question and does nothing till then except hit their auto response about working on your request. Been waiting 15 mins for me to say yes reset my modem, i told them i reset it multiple times already. Thats why i am trying to get help. downstream and upstream were dropping out, managed to get an appointment from the auto bot app bs. The came out Spet 17th, it was main lines, will send bucket truck. Truck came next day fixed it. As of October 1st my downstream is perfect my upstream drops out none stop 30% + packet loss. The auto app bot just checks down stream says nothing is wrong with my connection so i can't get it to send anyone out. How do i contact a living human that can think?
Hi there rotate,
My team is available for support 24/7, but if you would like to speak with an agent on the phone our numbers are listed on the website. Visit www.cox.com, then in the upper right corner you will see "Contact Us". Click that option and you will see contact information. Depending on what department you need, be sure to click the link to view the contact info.
Let us know if we can be of further assistance.
Cox Support Forum Moderator