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Wizzard's avatar
Wizzard
New Contributor II
2 years ago

Why does Cox charge a $30 fee when there is a Credit Card security breach??

Each time there is a credit card security breach or a security hold on a credit card associated with Auto Pay we get penalized with a $30 fee. This is no fault of the customer as the customer often does not know there has been a security issue with their card until an attempt at payment is made (i.e. Auto Pay). Other organizations do not do this to customers when using their Auto Pay system, as they realize this was not the customer's fault. Cox customer service has not been understanding of this and has told us 'it is our policy.'

Please have someone from Executive Management explain why they penalize the customer for something that is not the customer's fault?  Thank you

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